Customer Information Privacy Policy
LOLO MEDIA COMPANY LIMITED is committed to absolutely safeguarding the personal information of customers in accordance with the company’s information protection policy and the laws of Vietnam. Specifically:
1. Purpose of collecting personal information
– The data collected on the website lolo.vn includes: email, phone number, username, login password, and customer (member) address. This information is mandatory for registration and for lolo.vn to contact and verify customers when they sign up for services on the website, thereby ensuring consumer rights.
– Members are responsible for maintaining the security and confidentiality of all activities conducted under their account, including their username, password, and email inbox. Additionally, members must promptly notify lolo.vn of any unauthorized use, abuse, security violations, or third-party possession of their username and password so that appropriate measures can be taken.
2. Scope of data collection
The lolo.vn website uses members’ information to:
– Send notifications about information exchanges between members and lolo.vn;
– Prevent activities that destroy user accounts or impersonate members;
– Contact and resolve issues with members in special cases;
– Not use members’ personal information for purposes other than transaction confirmation and communication related to services on lolo.vn;
– In the event of legal requests, lolo.vn shall cooperate with and provide members’ personal information to judicial authorities, including the procuracy, courts, and investigative police, upon lawful requests related to any violations of law by customers. Otherwise, no one has the right to infringe upon members’ personal information.
3. Information retention period
Members’ personal data will be stored until a cancellation request is made or the member logs in and performs the cancellation themselves. In all other cases, members’ personal information will be securely stored on lolo.vn’s servers.
4. Persons or organizations that may access this information
– Partners providing services related to order fulfillment will have access only to the necessary information and must comply with security and confidentiality regulations regarding personal data.
– We use third-party service providers to perform certain activities related to the lolo.vn website. These third parties may access or process personal information during service provision. We require these third parties to comply with all relevant personal data protection laws and security requirements.
– Affiliate programs, co-implementers, or outsourced parties for purposes stated in Section 1 must always apply personal data confidentiality requirements.
– Legal requests: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal procedures.
– Business transfer (if any): In the event of a merger or acquisition, the buyer will gain access to the information we store and maintain, including personal information.
5. Address of the entity collecting and managing information
Company name: LOLO MEDIA COMPANY LIMITED
– Headquarters: No. 17 A36 – Geleximco A Urban Area, Le Trong Tan, An Khanh, Hoai Duc, Hanoi
– Phone: 079.4345678
– Email: ceo.lolomedia@gmail.com
6. Methods and tools for users to access and edit their data
Mechanism for receiving and resolving complaints related to misuse or unauthorized use of personal information:
At lolo.vn, protecting your personal information is very important. You are assured that the information you provide will be kept confidential. lolo.vn commits not to share, sell, or rent your personal information to any third party. lolo.vn only uses your information for the following purposes:
– Enhancing service quality for customers
– Resolving disputes and complaints
– When requested by legal authorities
Lolo.vn understands that protecting your personal information is also our responsibility. Therefore, if you have any questions or feedback related to lolo.vn’s privacy policy or concerns about misuse or unauthorized use of your personal data, please contact us via hotline: 079.4345678 or email: ceo.lolomedia@gmail.com for direct handling and communication.