Terms of Service

Lolo Media is a sales support software featuring many professional sales management functions suitable for a wide range of business models and industries. Lolo Media helps businesses achieve effective and accurate digital transformation while also saving time in the current business trend.

1. Terms of Service Agreement

a. Scope of Application

– These terms of use apply to the use of Lolo Media, the official version running on Lolo Media’s servers under the official domain www.lolo.vn. We maintain the website www.lolo.vn as a service provided to customers, including but not limited to individuals and organizations using it.

– By using the Lolo Media website and any services provided here, customers acknowledge and agree to comply with these regulations. Additionally, when using specific services, customers must comply with both the general and specific terms applicable to those services at any given time.

b. Legal Use

– Customers agree to use Lolo Media solely within the scope permitted by all applicable laws and regulations.

– It is strictly prohibited to use Lolo Media to propagate false content, engage in subversive activities, or disseminate incorrect information to individuals or organizations within the system through any form.

c. Intellectual Property Rights

– All content on this website, including but not limited to images, logos, and digital content, is the property of Lolo Media. The company permits customers to use such content under the following conditions:

  • Use for personal purposes only, not for commercial purposes.
  • No copying or reuse of the content.
  • No modification of the content or claiming it as one’s own.
  • No transfer of copyrights, trademarks, or other exclusive content of Lolo Media.vn.

– When using information from the Lolo Media website, customers must cite the source according to regulations and use it only for non-profit purposes.

d. Information Security

– Lolo Media respects customers’ privacy and is committed to protecting customers’ personal information.

– As a customer of Lolo Media, you are responsible for keeping your access information confidential to prevent unauthorized access, account theft, or misuse that could compromise your security or the integrity of the Lolo Media system. Lolo Media is not responsible for unauthorized third-party access to customer software caused by customer negligence.

– Lolo Media recommends that you change your password after sharing it with any related parties for safety and better support.

2. Cancellation, Return, and Refund Terms

a. Cancellation and Return Terms

– In case of errors arising during the customer’s use that affect the sales contract between the two parties:

+ Case 1: If the customer cannot use the software due to technical errors, our support team will assist in fixing the errors, troubleshooting, and providing warranty services to the customer.

+ Case 2: If the customer unilaterally terminates the contract before the agreed term, Lolo Media will not refund the software usage fees to the customer.

b. Refund Terms

– Lolo Media is a software product in the digital transformation field and therefore does not have a return or exchange policy.

– You can register to use service packages for any chosen time period when creating an account. Usage fees are non-refundable if you discontinue the service midway, but may be retained in force majeure situations (e.g., customer ceases operations due to war, natural disasters, fire, epidemics, etc.).

3. Suspension/Termination of Service Terms

We reserve the right to suspend or permanently terminate the provision of services, with no obligation to refund any fees, under the following circumstances:

  • Infringement or violation of Lolo Media’s intellectual property rights or those of others.
  • Customers use the software for any purposes or in any forms that violate current laws, especially regarding software copyright.
  • Unauthorized transfer, gifting, or resale of the software to others.
  • Uploading or transmitting viruses or any other malicious or destructive code.

4. Other Terms of Use

Please learn more about other Terms of Service in the News and FAQ sections on the Lolo Media homepage. Customers can also send inquiries via email: ceo.lolomedia@gmail.com